Product Support

At Zynex, our patients matter. Our Patient Support Team is committed to providing timely, compassionate support for all of our patients. We’re here to assist you with any product questions you might have. Below is an instructional video which will walk you through how easy it is to use our NexWave device. Additional videos are also available if you are interested in learning more about how electrotherapy works, electrode placement, or how to set/adjust the stimulation on your device.

The User's manuals for our devices are readily available for you to download as needed. If you have trouble with your device we are available to troubleshoot by phone so that you can have a device that is easy to operate and works when you need it the most.

Please feel free to call us at (800) 495-6670 or (720) 779-0219. You may also contact us at info@zynex.com or our live chat. We look forward to helping you.

Suggested NexWave Treatment Protocols

Learn how to use the NexWave effectively! This video will explain simple treatment protocols when using your NexWave in the IFC and TENS settings.

Electrode Setup and Placement Examples

This video explains how to setup your electrodes with placement examples. Treat your pain better today!

Setting the Optimal Stimulation Level

Learn how to set the correct stimulation intensity for your NexWave.

How Electrotherapy Works to Controls Pain

Learn the science behind electrotherapy! This video helps explains two theories related to IFC and TENS treatments.

NexWave Instructions

Learn how to use your NexWave today! The NexWave is a 3-in-1 pain management device combining IFC, TENS and NMES.

Register Your Product

To register the serial number for your product, click the below button.

Register product

Patient Questionnaire

Fill out our patient questionnaire with any comments or concerns and we will contact you shortly.

start the questionnaire

Patient Pain Survey

Fill out our pain survey to share feedback after you’ve used the device for a few weeks.

Start The Survey

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